About The Resort at Pelican Hill
22701 Pelican Hill Road South
Newport Coast, CA 92657
866.668.9877
pelicanhill.com
We offer the same merchandise in the shoppelicanhill.com that can be found at the shops at Pelican Hill Resort. Currently featured are logo'd apparel & gifts, home accessories, body & bath products, hand-made Italian ceramics and gift cards from Allegra boutique, Pelican Hill Golf Shop, The Spa boutique and The Newsstand & Gift Shop.
How to Contact Pelican Hill Resort Online Store 
onlinestore@pelicanhill.com or call 866.668.9877 between the hours of 8:30 A.M. to 4:00 P.M. PST.
Altering or Canceling an Order
In the My Basket section of The Pelican Hill Resort Online Store, the option of editing My Basket and/or changing billing and shipping information is available at any time during the shopping experience prior to finalizing the online order. Once the order is finalized, you may cancel an order prior to its shipment by emailing a cancellation request to: onlinestore@pelicanhill.com. Confirmation of the cancellation request will be sent via email within 72 hours of submission. If the product has been shipped prior to the cancellation request, payment will be due for the shipped purchase.
Changing an email address or password
To change an email address or password, please log into the account and edit the information from the My Account section.
Delays
If a requested item is out of stock, The Pelican Hill Resort Online Store will notify you via email with a revised shipment date or to inform you that we cannot provide a revised shipment date. You have the right to cancel the order and receive a full and prompt refund. The option to cancel the order is available by replying with an email request that we receive before the item is shipped.
Disclaimer
Merchandise colors may vary slightly from the color displayed on a computer monitor. Some items may be available in limited quantities.
Exchange & Refund Policy 
A refund or product exchange is available if the product is returned in its original packaging and in resalable condition within 14 days of receipt.

All returns should be mailed to:

Pelican Hill Resort
Attn: Retail Department/Online Store
22800 Pelican Hill Road South
Newport Coast, CA 92657
866.668.9877

Please use FedEx or Insured ExpressMail for shipment, signature required, along with a copy of the original receipt accompanied. Shipping charges will not be refunded, unless the product arrived damaged or an error occurred in the distribution of goods. COD deliveries will not be accepted. Please allow 7 days after the Pelican Hill Resort Online Store has received the merchandise to process a refund. (Pelican Hill Resort Online Store recommends returned packages be insured for the full retail value of the contents) Refunds will be credited to the original payment method.
Order Policy
Placing an order, acknowledgment of the order by the automated system or assignment of a customer or order number does not constitute acceptance of the order. The order is not deemed accepted until The Pelican Hill Resort Online Store processes the request and only if in accordance with the latest applicable pricing and specifications. Orders will be confirmed by email within 72 hours of submission.
Gift Cards
The terms shown on the gift cards, as well as these gift card terms, apply to your purchase and use of Pelican Hill gift cards. Pelican Hill gift cards are redeemable for eligible products and services at the Allegra boutique, Pelican Hill Golf Shop, The Spa boutique and The Newsstand & Gift Shop, and for Resort stays and services. Gift cards do not have any expiration date. There are no fees or charges associated with the purchase or ownership of gift cards. Purchases paid for with gift cards will be subject to fees and taxes as applicable to the purchased product or services. We are not responsible for any unused or unauthorized use of any balance for any gift card that is lost, stolen, damaged, destroyed or used without permission.
Payment Methods
Visa, MasterCard, American Express and Discover Card are accepted forms of payment at The Pelican Hill Resort Online Store, www.shoppelicanhill.com.
Shipping Policy
The Pelican Hill Resort Online Store ships all products insured using FedEx 2nd day air. FedEx does not allow shipments to be sent to a post office box and a signature will be required upon delivery. All orders will receive a FedEx tracking number with each email confirmation. Packages may be tracked at www.fedex.com or by phoning FedEx at 800.463.3339.

If you do not select the correct shipping amount at time of checkout, your shipping cost will be adjusted before your order is shipped. If this occurs, you will be notified at the time of shipping.

For Canada and International shipping rates and policies please contact us at 866.668.9877.
Tax
Please note that all purchases shipped to destinations within the state of California will incur a sales tax of 7.75%. Sales tax may be collected on purchases shipped to other states.
Personal Information Security and Online Privacy 
For the privacy practices that govern your use of and transactions with The Pelican Hill Resort Online Store website, please review our Privacy Policy.